Last Updated: September 27, 2026

Shipping Information

Thank you for shopping with LumiDermaCare.

At LumiDermaCare, we are committed to providing reliable shipping services and a smooth shopping experience. This Shipping Policy explains our shipping methods, processing times, delivery estimates, shipping fees, and related information.

This website is operated by:

Kunming Nianchu Trading Co., Ltd.

LumiDermaCare is operated by Kunming Nianchu Trading Co., Ltd.

1. Shipping Destinations

LumiDermaCare currently provides shipping services to customers in the United States.

Orders are shipped to the delivery address provided during checkout. Please ensure that your shipping information is complete and accurate before submitting your order.

2. Order Processing Time

After your order is successfully placed, our team will process and prepare your order.

Order Processing Time:

1-3 Business Days

Processing time includes:

• Order verification
• Product preparation
• Quality inspection
• Packaging

Orders are processed Monday through Friday, excluding weekends and major holidays.

During peak shopping seasons or promotional periods, processing times may be slightly extended.

3. Shipping Methods & Delivery Estimates

We provide the following shipping options:

Express Shipping

Shipping Fee: $5.99

Available For Orders:
$0.00-$48.99

Estimated Delivery Time:
5-10 Business Days after shipment

Includes:

• Tracking information
• 90-day free return support

Free Express Shipping

Shipping Fee: Free

Available For Orders:
$49.00 and above

Estimated Delivery Time:
5-10 Business Days after shipment

Includes:

• Tracking information
• 90-day free return support

Free Standard Shipping

Shipping Fee: Free

Available For Orders:
$39.00-$48.99

Estimated Delivery Time:
10-15 Business Days after shipment

Includes:

• Tracking information
• 30-day free return support

Standard Shipping

Shipping Fee: $2.99

Available For Orders:
$0.00-$38.99

Estimated Delivery Time:
10-15 Business Days after shipment

Includes:

• Tracking information
• 30-day free return support

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active after shipment.

You can use the tracking number provided in your shipping confirmation email to monitor your delivery progress.

If you have not received tracking information after your order has been shipped, please contact us:

Email:
service@lumidermacare.com

5. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delivery delays may occur due to:

• Carrier delays
• Weather conditions
• Customs processing
• Incorrect shipping information
• Public holidays
• Other circumstances outside our control

If your order experiences an unexpected delay, please contact our customer service team and we will assist you.

6. Address Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check:

• Recipient name
• Shipping address
• Apartment/unit number
• Phone number
• Email address

If you notice an incorrect address after placing an order, please contact us as soon as possible.

We cannot guarantee changes after an order has entered the fulfillment process.

7. Lost, Damaged, or Incorrect Orders

If your package:

• Arrives damaged
• Contains incorrect items
• Does not arrive within a reasonable timeframe

please contact our customer service team.

Please provide:

• Order number
• Photos of damaged items (if applicable)
• Description of the issue

Our team will review your request and provide assistance.

8. Customs, Duties, and Taxes

Customers are responsible for any applicable customs duties, taxes, or import fees that may be required by local authorities.

LumiDermaCare is not responsible for delays caused by customs inspections or government regulations.

9. Returns & Refund Support

Your satisfaction is important to us.

LumiDermaCare provides a:

180-Day Return Period

The return period begins from the date you receive your order.

If you are not completely satisfied with your purchase, you may contact us within 180 days after delivery to request a return.

Before returning any item, please contact our customer service team:

Email:
service@lumidermacare.com

Our team will provide return instructions and assist you with the process.

Returned items must meet the requirements stated in our Return Policy.

10. Contact Information

For shipping questions, order assistance, or delivery concerns, please contact us:

LumiDermaCare

Operated by:

Kunming Nianchu Trading Co., Ltd.

Responsible Person:
Xu Xinggai

Business Address:

Room 1001, Unit 1, Building 6, Donghu Yuan, Dahua Gongyuan Tianxia, Huajin Road, Qingyun Subdistrict Office, Panlong District, Kunming City, Yunnan Province, China

Email:
service@lumidermacare.com

Phone:
+86 15622487901

Customer Service Hours:

Monday-Friday
9:00 AM-6:00 PM PDT

Thank you for choosing LumiDermaCare.

We are committed to providing reliable products, transparent shipping information, and professional customer support.