Return & Refund Policy
Last Updated: September 27, 2026
Overview
Thank you for shopping with LumiDermaCare.
We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we provide a clear return and refund process to help you resolve your concern.
This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds.
LumiDermaCare is operated by:
Kunming Nianchu Trading Co., Ltd.
1. Return Period
LumiDermaCare offers a:
180-Day Return Period
The return period begins from the date you receive your order.
Customers may request a return within 180 days after delivery if the product meets the return requirements described below.
To start a return request, please contact our customer service team before sending any products back.
Email:
2. Return Eligibility
To qualify for a return, items must meet the following conditions:
- The return request is submitted within 180 days from the delivery date
- The item is unused or gently used
- The item remains in original condition
- The product is returned with original packaging when available
- The order information can be verified
We recommend keeping your order confirmation email until your return process is completed.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been damaged due to improper use
- Items that are missing parts or accessories
- Products modified or altered after delivery
- Items marked as final sale where applicable
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
4. How to Request a Return
To request a return, please follow these steps:
Step 1
Contact our customer service team:
Email:
Please include:
- Order number
- Customer name
- Email address used for purchase
- Reason for return
- Photos or additional information if applicable
Step 2
Our customer service team will review your request and provide return instructions.
Step 3
After receiving approval, please ship the item according to the return instructions provided.
Please do not send returns without first contacting us, as unauthorized returns may not be processed.
5. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer Responsibility
Customers may be responsible for return shipping costs for:
- Change of mind returns
- Incorrect size or preference-related returns
- Other non-defective product returns
LumiDermaCare Responsibility
We may provide assistance or cover return-related costs when:
- The item received is incorrect
- The product arrives damaged
- The product has a verified quality issue
Each case will be reviewed individually.
6. Return Address Information
After your return request is approved, our customer service team will provide the appropriate return address and instructions.
Please do not ship products to the company registration address unless specifically instructed.
The return address may be a designated return processing location used for efficient handling of customer returns.
7. Refund Process
Once your returned item is received and inspected, we will process your refund.
Approved refunds will be issued to the original payment method used during checkout.
Refund processing includes:
- Receiving the returned item
- Inspecting the product condition
- Approving the refund request
- Processing payment return
8. Refund Processing Time
After approval:
- Refund processing by LumiDermaCare usually takes 3-7 business days
- Your bank or payment provider may require additional processing time before the funds appear in your account
The exact timing may vary depending on your payment method and financial institution.
9. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
please contact us within a reasonable timeframe after delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the problem
Our customer support team will review the information and provide an appropriate solution.
10. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already entered the fulfillment or shipping process may not be eligible for cancellation.
If cancellation is unavailable, customers may request a return after receiving the order according to this policy.
11. Shipping Options & Return Support
Our shipping options include:
Express Shipping
- Orders: $0.00-$48.99
- Shipping Fee: $5.99
- Includes 90-day free return support
Free Express Shipping
- Orders: $49.00 and above
- Shipping Fee: Free
- Includes 90-day free return support
Free Standard Shipping
- Orders: $39.00-$48.99
- Shipping Fee: Free
- Includes 30-day free return support
Standard Shipping
- Orders: $0.00-$38.99
- Shipping Fee: $2.99
- Includes 30-day free return support
12. Contact Us
If you have questions regarding returns, refunds, or your order, please contact us:
LumiDermaCare
Operated by:
Kunming Nianchu Trading Co., Ltd.
Responsible Person:
Xu Xinggai
Business Address:
Room 1001, Unit 1, Building 6, Donghu Yuan, Dahua Gongyuan Tianxia, Huajin Road, Qingyun Subdistrict Office, Panlong District, Kunming City, Yunnan Province, China
Email:
Phone:
+86 15622487901
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Thank you for choosing LumiDermaCare.
We appreciate your trust and are committed to providing reliable products, transparent policies, and responsive customer service.