Contact Us
Last Updated: September 27, 2026
Get in Touch with LumiDermaCare
Thank you for visiting LumiDermaCare.
We are committed to providing a reliable shopping experience and professional customer support. Whether you have questions about our products, your order, shipping information, or returns, our customer service team is here to assist you.
Please feel free to contact us through the information below.
Customer Support
Customer Service Email:
service@lumidermacare.com
Phone:
+86 15622487901
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Our support team will respond to your inquiry as soon as possible during business hours.
For order-related questions, please include your order number and the email address used when placing your order so we can assist you more efficiently.
Returns & Refund Assistance
Your satisfaction is important to us.
LumiDermaCare provides a 180-day return period starting from the date you receive your order.
If you are not completely satisfied with your purchase, you may contact our customer service team within 180 days after delivery to request a return.
Before sending any return package, please contact us first:
Email:
service@lumidermacare.com
Our team will provide return instructions and assist you throughout the process.
Please note that returned items must meet the conditions stated in our Return Policy, including being unused, in original condition, and accompanied by relevant order information.
Company Information
LumiDermaCare is operated by:
Kunming Nianchu Trading Co., Ltd.
Responsible Person:
Xu Xinggai
Registered Business Address:
Room 1001, Unit 1, Building 6, Donghu Yuan, Dahua Gongyuan Tianxia, Huajin Road, Qingyun Subdistrict Office, Panlong District, Kunming City, Yunnan Province, China
Business Contact Details
Website:
LumiDermaCare.com
Email:
service@lumidermacare.com
Phone:
+86 15622487901
Shipping & Order Support
We provide multiple shipping options for customers:
Express Shipping
- Orders: $0.00-$48.99
- Shipping Fee: $5.99
- Includes 90-day free return support
Free Express Shipping
- Orders: $49.00 and above
- Shipping Fee: Free
- Includes 90-day free return support
Free Standard Shipping
- Orders: $39.00-$48.99
- Shipping Fee: Free
- Includes 30-day free return support
Standard Shipping
- Orders: $0.00-$38.99
- Shipping Fee: $2.99
- Includes 30-day free return support
For detailed shipping information, please refer to our Shipping Policy.
Before Contacting Us
To help us respond faster, please include:
- Your order number
- The email address used for your purchase
- A description of your question or issue
- Photos or relevant details if your request involves a product issue
We Are Here to Help
At LumiDermaCare, we value every customer interaction and are dedicated to providing timely assistance, clear communication, and a smooth shopping experience.
Thank you for choosing LumiDermaCare.
LumiDermaCare
Operated by Kunming Nianchu Trading Co., Ltd.