Privacy Notice

Last Updated: September 27, 2026

1. Introduction

Welcome to LumiDermaCare.

This Privacy Notice explains how LumiDermaCare collects, uses, stores, and protects your personal information when you visit our website, place an order, contact customer service, or use our services.

LumiDermaCare respects your privacy and is committed to protecting your personal information through responsible data practices and transparent communication.

This website is operated by:

Kunming Nianchu Trading Co., Ltd.

LumiDermaCare is operated by Kunming Nianchu Trading Co., Ltd.

2. Company Information

Brand Name:
LumiDermaCare

Website:
LumiDermaCare.com

Data Controller / Operating Entity:
Kunming Nianchu Trading Co., Ltd.

Responsible Person:
Xu Xinggai

Business Address:

Room 1001, Unit 1, Building 6, Donghu Yuan, Dahua Gongyuan Tianxia, Huajin Road, Qingyun Subdistrict Office, Panlong District, Kunming City, Yunnan Province, China

Email:
service@lumidermacare.com

Phone:
+86 15622487901

Customer Service Hours:

Monday-Friday
9:00 AM-6:00 PM PDT

3. Information We Collect

When you visit LumiDermaCare or purchase products from us, we may collect the following categories of information:

3.1 Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Shipping address
Billing address
Phone number
Order information
Customer service communications
Return and refund information

This information is collected when you:

Create an account
Place an order
Contact customer support
Request a return or refund
Subscribe to marketing communications

3.2 Payment Information

When you make a purchase, payment information may be processed through secure third-party payment providers.

LumiDermaCare does not directly store your complete payment card information.

Payment processors handle payment information according to their own privacy policies and security practices.

3.3 Device and Browsing Information

When you visit our website, we may automatically collect technical information, including:

IP address
Browser type
Device information
Operating system
Website browsing activity
Pages viewed
Referral sources
Cookies and similar technologies

This information helps us improve website performance and provide a better shopping experience.

4. How We Use Your Information

We use collected information for the following purposes:

Order Processing

To:

Process and fulfill your orders
Confirm payments
Arrange shipping
Provide order updates
Handle returns and refunds

Customer Support

To:

Respond to questions
Provide assistance
Resolve order issues
Process customer requests

Website Improvement

To:

Improve website functionality
Understand customer preferences
Improve product selection and user experience

Security and Fraud Prevention

To:

Detect suspicious activity
Protect customers and our business
Prevent unauthorized transactions

Marketing Communications

If you choose to subscribe, we may use your information to send:

Product updates
Promotional messages
Special offers

You may unsubscribe from marketing emails at any time.

5. Cookies and Tracking Technologies

LumiDermaCare uses cookies and similar technologies to improve website functionality and understand visitor behavior.

Cookies may be used for:

Essential website functions
Shopping cart operation
Website analytics
Performance improvement
Marketing measurement

You can manage cookie preferences through your browser settings or available cookie management tools.

Shopify-powered stores may use cookies and related technologies to support shopping functionality, analytics, and customer privacy controls.

6. Sharing of Personal Information

We may share personal information only when necessary to provide our services.

Information may be shared with:

Shopify

Our online store platform provider, Shopify, may process customer information to support ecommerce services, including store operation, checkout, and related services.

Payment Providers

Payment processors may receive information necessary to complete transactions securely.

Shipping and Logistics Providers

Shipping partners may receive:

Name
Shipping address
Contact information
Order details

to deliver purchased products.

Analytics and Marketing Providers

We may use trusted service providers to help us understand website performance and improve marketing activities.

These providers process information according to their own privacy policies and applicable regulations.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary for:

Completing transactions
Providing customer support
Managing returns and refunds
Meeting legal and business requirements

When information is no longer required, we may securely delete or anonymize it.

9. Your Privacy Rights

Depending on applicable privacy laws, you may have rights regarding your personal information, including:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where applicable
Request information about how your data is used

To submit a privacy request, please contact:

service@lumidermacare.com

10. Order Returns and Personal Information

If you request a return or refund, we may collect information necessary to process your request.

LumiDermaCare provides a 180-day return period starting from the date you receive your order.

To request a return, please contact:

Email:
service@lumidermacare.com

Our customer service team will provide instructions and assist you with the return process.

11. Children's Privacy

LumiDermaCare does not knowingly collect personal information from children under the age required by applicable privacy laws.

If you believe that a child has provided personal information without appropriate permission, please contact us.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, business practices, or legal requirements.

The latest update date will always be displayed at the top of this page.

13. Contact Us

If you have questions about this Privacy Notice or how we handle personal information, please contact us:

LumiDermaCare
Operated by Kunming Nianchu Trading Co., Ltd.

Email:
service@lumidermacare.com

Phone:
+86 15622487901

Business Address: